At Florist Richmond, we take great pride in providing the freshest flowers to both households and businesses throughout the Richmond area. As your trusted local florist, we are committed to exceeding your expectations, not just with our beautiful arrangements but also with our dedicated customer service. Our fresh flowers guarantee ensures that every bouquet you receive from us is vibrant and long-lasting, reflecting our passion for quality floristry.
We understand that flowers are a delicate gift, and the delivery process can sometimes be unpredictable. If the flowers you receive are damaged upon arrival, we sincerely apologise for the inconvenience. To ensure your complete satisfaction, please notify us of any issues on the day of delivery. We ask that you provide a clear photo of the damaged flowers, so we can assess and resolve the situation swiftly. Once verified, we will offer you the choice of a free replacement bouquet or a full refund, as part of our commitment to delivering only the freshest and most beautiful flowers in Richmond.
Our flowers come with a freshness guarantee because we carefully source and handle every stem. In normal conditions, your flowers should remain fresh for at least five days from the date of delivery, provided they are cared for as instructed. Should your flowers wilt or show signs of poor quality within this five-day window, please contact us as soon as possible with accompanying photos. We will be more than happy to arrange for a replacement or discuss a suitable refund.
Your satisfaction is our top priority. If your flowers were damaged on arrival, or if they do not meet our freshness standards within five days, you may choose from two options:
Our team aims to resolve all issues promptly so you can continue enjoying the beauty of our floral arrangements. Please retain the flowers for a brief period as we may arrange collection or further inspection if needed.
We value your feedback and believe in continuous improvement. Should you have a complaint about your order or our service, please contact us within three days of delivery with your order details and a description of the concern. All complaints are treated seriously and confidentially by our management team. We will investigate each case individually and strive to come to a fair resolution as swiftly as possible.
As a proud local Richmond florist, we are grateful for the trust the community has placed in us. Our team is always here to listen and help, ensuring every customer experience is a positive one.
Florist Richmond has been serving the community with passion, reliability, and quality for years. Whether you are arranging a special bouquet for a loved one or sending flowers to a business, you can rely on us for exemplary service, a fresh flowers guarantee, and responsive support should any issues arise.
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