Welcome to Florist Richmond. By accessing, browsing, or placing an order with us via our online flower delivery service in Richmond and the surrounding areas, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. Please take time to review this document, as it outlines rights, responsibilities, and guidelines concerning your transactions with us.
Throughout these Terms and Conditions, "we", "our", and "us" refer to Florist Richmond, and "you" and "your" refer to the customer placing an order for flower delivery. "Order" means any request placed by the customer for the purchase and delivery of fresh flowers and associated floral products. "Service Area" refers to Richmond and the nearby surrounding areas as listed on our website.
These Terms and Conditions apply to all customers within Richmond and the surrounding areas covered by our flower delivery network. We reserve the right to adjust service availability, delivery slots, or coverage areas as business needs dictate.
3.1. Order Placement
Orders for flower delivery may be placed through our official online ordering platform. You must provide accurate recipient details including name, address, postcode, and an active contact number. Incomplete or incorrect information may result in failed or delayed deliveries.
3.2. Order Acknowledgement
Upon successful submission of your order and payment, you will receive an order acknowledgment email confirming the product(s) chosen, delivery date, recipient details, and value of your order. This is not an acceptance of your order, but an acknowledgment of receipt.
3.3. Order Acceptance
Acceptance of your order will take place when we have reviewed your order details and confirmed product and delivery availability. We reserve the right to refuse or cancel orders where products are unavailable, delivery is not possible, or any fraudulent or suspicious activity is detected.
3.4. Product Availability and Substitution
All flowers, bouquets, and arrangements are subject to availability. In cases where a specific flower or item is unavailable, we reserve the right to substitute it with a similar flower of equal or greater value and quality, ensuring your overall arrangement maintains the intended style and appeal. We will notify you of any significant substitutions.
4.1. Accepted Payment Methods
We accept payments online via major debit and credit cards and other approved payment gateways as displayed at the online checkout. All prices are listed in GBP and include VAT at the current rate unless otherwise stated.
4.2. Payment Security
All payments processed via our website are secured using industry-standard encryption. We do not store your payment card details following completion of the transaction.
4.3. Payment Confirmation
Payment is required at the time of placing the order. An order will not be dispatched for delivery until full payment has been received and cleared.
4.4. Pricing
We strive to ensure that all pricing information on our site is accurate and up to date. In the unlikely event that a pricing error occurs, we will promptly inform you, and you may either reconfirm the order at the correct price or cancel the order and receive a full refund.
5.1. Delivery Coverage
Our delivery service covers Richmond and the surrounding areas. Delivery outside these locations may not be possible; if requested, such orders may be cancelled and refunded.
5.2. Delivery Times
We strive to deliver flowers on the selected delivery date. While we make every effort to fulfill deliveries within specified time frames, delivery times cannot be guaranteed due to factors beyond our control, such as traffic, weather, or third-party couriers.
5.3. Delivery Instructions
Please provide accurate delivery instructions at checkout, especially if delivery is to business addresses, hospitals, or secured premises. If the recipient is unavailable at the time of delivery, flowers may be left in a safe place or with a neighbour, as per your specified instructions, or as deemed appropriate by our delivery personnel.
5.4. Failed Deliveries
We are not liable for failed deliveries due to incorrect recipient details or where no safe place is available to leave the flowers. In such instances, redelivery may incur an extra charge.
6.1. Customer Cancellations
Orders may be cancelled or amended free of charge up to 24 hours before the scheduled delivery date. To do so, please use the cancellation/amendment request function available through your online order account. Orders cancelled after this period may be subject to charges to cover costs already incurred (e.g., preparation or materials used).
6.2. Florist Cancellations
We reserve the right to cancel your order at any time for reasons including, but not limited to, product unavailability, delivery outside our service area, or suspicion of fraudulent activity. If your order is cancelled in these circumstances, you will be notified immediately and refunded in full.
6.3. Refund Policy
Refunds will be processed to your original payment method. If you are unsatisfied with the quality of your flowers or if your delivery does not arrive as arranged, please notify us within 24 hours of delivery. We may request photographic evidence of the issue. Where appropriate, we will offer a replacement or full/partial refund at our discretion.
6.4. Amendments
Amendments to the order (such as changes to delivery date, recipient, or products) can be made free of charge up to 24 hours prior to the scheduled delivery. After this time, amendments may not be possible.
It is your responsibility to ensure that all order and delivery details supplied to Florist Richmond are correct. You must also ensure that someone is available to receive the flowers at the delivery address on the agreed date. We accept no liability for failed or delayed deliveries where the above obligations have not been met by the customer.
8.1. Limitation of Liability
Florist Richmond will not be liable for any indirect or consequential loss or damages arising out of, or in connection with, the provision of our flower delivery services in Richmond or surrounding areas, except where required by UK law.
8.2. Events Beyond Our Control
We do not accept liability for failed or delayed deliveries caused by events beyond our reasonable control, including but not limited to adverse weather, strikes, public holidays, acts of God, or third-party carrier delays.
8.3. Product Variation
Flowers are natural products, and variations in colour, size, and lifespan may occur. Images displayed on our website are examples only; exact arrangements may differ. While we try to ensure consistency, no two arrangements are identical. This does not constitute grounds for refund unless the product is defective.
8.4. Allergies and Safety
It remains the customer’s responsibility to notify us of any allergies that may affect the recipient. Flowers and foliage may cause allergic reactions. Some arrangements may include items not suitable for children or pets.
If you are dissatisfied with any aspect of our flower delivery service in Richmond or surrounding areas, please contact us within 24 hours of delivery. Provide your order number, a description of the complaint, and, where applicable, supporting photographs. We will respond promptly to resolve complaints in line with UK regulations regarding distance selling and customer rights.
All content on the Florist Richmond website, including product images, text, graphics, and logos, remains our intellectual property. You may not use, reproduce, or distribute any part of this content for commercial purposes without prior written consent.
Your privacy is important to us. The personal data you provide during ordering is handled in accordance with our Privacy Policy and all relevant UK data protection regulations, including GDPR. Data is used solely for the purposes of processing and delivering your order and for internal record keeping.
These Terms and Conditions, and any dispute or claim arising from them or your use of our services, will be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising hereunder.
We reserve the right to update or amend these Terms and Conditions at any time without prior notice. Changes will take effect when posted to the website and will not apply retrospectively to orders placed before the updated terms were published.
Should you have any queries regarding these Terms and Conditions, your order, or our flower delivery service, you may contact our customer care team via the customer portal. We endeavour to provide a prompt and courteous response to all enquiries.
These Terms and Conditions apply to all online flower delivery orders placed for recipients located in Richmond and its surrounding areas, ensuring peace of mind and clarity for all our valued customers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Richmond, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Richmond.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
